Terms of Service
These Terms of Service ("Terms") govern the relationship between you ("Client") and Sylqo Solutions ("Agency," "we," "us," or "our"), a digital marketing agency based in Pakistan. By engaging our services or using our website at sylqo.com, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, do not use our website or engage our services.
1. Scope of Services
Sylqo Solutions provides digital marketing services including, but not limited to:
- Social media management and content creation
- Google Ads and Meta Ads campaign management
- Website design and development
- Google Business Profile setup and optimization
The specific scope, deliverables, and timeline for each engagement will be defined in a separate proposal, statement of work, or written agreement between the Agency and the Client. In the event of a conflict between these Terms and a signed statement of work, the statement of work shall govern with respect to that particular engagement.
2. Client Responsibilities
To allow us to perform our work effectively, the Client agrees to:
- Provide timely access to all accounts, platforms, and credentials required for the agreed-upon services
- Supply necessary brand assets, content, and information within agreed-upon deadlines
- Review and approve deliverables within 5 business days of submission, unless otherwise agreed
- Designate a single point of contact authorized to make decisions and approve work on behalf of the Client
- Ensure that all content and materials provided to the Agency do not infringe on any third-party intellectual property rights
Delays caused by the Client's failure to meet these responsibilities may result in adjusted timelines and, where applicable, additional fees.
3. Payment Terms
Services are billed on a project basis or as a monthly retainer, as specified in the applicable proposal or agreement.
Invoices are due upon receipt unless a different payment schedule is specified in writing. All fees are quoted and payable in the currency stated on the invoice.
Late payments will incur a fee of 5% of the outstanding balance for each 30-day period the payment remains overdue. We reserve the right to suspend work on any active project if payment is more than 15 days past due.
The Client is responsible for all taxes, duties, and government charges applicable to the services purchased, excluding taxes based on the Agency's income.
4. Intellectual Property
Upon full payment, the Client owns all final deliverables produced by the Agency for the specific engagement. This includes final design files, website code, ad copy, and social media content created specifically for the Client.
The Agency retains ownership of all proprietary tools, templates, frameworks, processes, and pre-existing materials used in the creation of deliverables. The Client receives a non-exclusive license to use these elements as part of the final deliverables.
The Agency retains the right to display completed work in its portfolio, on its website, in case studies, and in marketing materials. If the Client requires confidential treatment of the work, this must be agreed upon in writing before the engagement begins.
Work product that has not been paid for in full remains the property of the Agency.
5. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement. This includes business strategies, financial information, customer data, account credentials, and any materials marked as confidential.
Neither party shall disclose confidential information to third parties without the prior written consent of the other party, except as required by law or to authorized employees and contractors who need the information to perform their duties under the engagement.
This confidentiality obligation survives the termination of the engagement and remains in effect for 2 years following the end of the business relationship.
6. No Guarantee of Results
Digital marketing involves variables outside the Agency's control, including but not limited to market conditions, algorithm changes by search engines and social media platforms, competitor activity, and the Client's own business decisions.
The Agency does not guarantee specific results, including but not limited to search engine rankings, follower counts, lead volumes, revenue increases, or return on ad spend. Any projections, estimates, or forecasts provided by the Agency are based on professional experience and available data but are not promises of performance.
The Agency will exercise reasonable professional skill and care in performing its services.
7. Limitation of Liability
To the maximum extent permitted by applicable law, the Agency's total liability for any claims arising from or related to the services shall not exceed the total fees paid by the Client to the Agency during the 6-month period immediately preceding the claim.
The Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, regardless of whether such damages were foreseeable or whether the Agency was advised of their possibility.
The Agency shall not be held liable for the actions of third-party platforms, including but not limited to account suspensions, policy changes, data breaches, or service outages on platforms such as Google, Meta, Instagram, or any other third-party service.
8. Indemnification
The Client agrees to indemnify, defend, and hold harmless Sylqo Solutions, its officers, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- The Client's breach of these Terms
- Content, materials, or information provided by the Client that infringes on third-party intellectual property or other rights
- The Client's products, services, or business practices
- Any misrepresentation made by the Client
9. Termination
Monthly retainers. Either party may terminate a retainer agreement by providing 30 days' written notice to the other party. The Client is responsible for payment of all services rendered up to the effective date of termination.
Project-based work. If the Client cancels a project after work has begun, the Client shall pay for all work completed to date plus any non-refundable third-party costs incurred on the Client's behalf. For projects past the 50% completion mark, the full project fee is due.
Termination for cause. Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within 15 days of receiving written notice of the breach.
Upon termination, the Agency will provide the Client with all completed deliverables for which payment has been received. The Agency will return or destroy confidential information belonging to the Client within 30 days of termination, upon written request.
10. Force Majeure
Neither party shall be liable for delays or failure to perform obligations caused by events beyond its reasonable control. This includes natural disasters, war, terrorism, pandemics, government actions, internet outages, power failures, or failures of third-party platforms and services.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Pakistan.
For domestic disputes, the courts of Pakistan shall have exclusive jurisdiction.
For international clients, any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, the dispute shall be referred to binding arbitration administered under the rules of the Pakistan International Arbitration Centre (or a mutually agreed arbitration body). The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
12. Entire Agreement
These Terms, together with any signed proposal, statement of work, or supplementary agreement, constitute the entire agreement between the Client and the Agency. They supersede all prior discussions, representations, and agreements, whether written or oral, relating to the subject matter herein.
No modification of these Terms shall be effective unless made in writing and signed by both parties.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
14. Waiver
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall not be deemed a continuing waiver of that term or any other term.
15. Contact
For questions about these Terms of Service, contact us at:
Sylqo Solutions
Email: info@sylqo.com
Website: sylqo.com